Terms & Condition

Cancellation and Refunds Policy

1.Cancellation Timeline and Refunds

Cancellations made 15 days or more before the scheduled safari: Eligible for a 100% refund, minus any administrative or transaction fees. Cancellations made 7-14 days before the scheduled safari: Eligible for a 50% refund of the total booking amount. Cancellations made less than 7 days before the scheduled safari: No refund will be provided.

2.Special Circumstances

In cases of medical emergencies or other unavoidable situations, guests may request a rescheduling instead of cancellation. Approval will be subject to availability and discretion. Refund requests due to extreme weather conditions or park closures will be evaluated individually, and alternative arrangements may be offered.

3.Non-Refundable Components

Deposits or down payments specified as non-refundable at the time of booking will not be returned. Certain add-ons (e.g., customized itineraries, special permits) may also be non-refundable.

4.How to Cancel

Guests must submit cancellation requests in writing via email or through the official booking platform. The cancellation date will be considered the date the written request is received.

5.Refund Processing

Refunds will be processed within 7-14 business days after the cancellation is confirmed. Refunds will be credited using the original payment method or another mutually agreed option.

Medical Conditions

1.Why Disclosure is Important

To ensure guest safety, it’s essential for our team to be aware of any pre-existing medical conditions that may require special attention during the safari (e.g., allergies, asthma, heart conditions). This allows us to plan appropriately and provide necessary support in case of emergencies.

2.Examples of Medical Conditions to Disclose

Respiratory issues that could be affected by dusty or humid environments. Allergies to insect bites, specific plants, or medications. Mobility limitations or disabilities that require assistance. Chronic illnesses that may require medication or monitoring during the trip.

3.Confidentiality

All disclosed medical information will be handled with the utmost confidentiality and shared only with staff members directly responsible for the guest's safety.

Dietary Requirements

1.Why It’s Necessary

Safaris often include meals or snacks, and we want to ensure that guests with specific dietary preferences or restrictions can enjoy their experience without concern. Advance notice allows us to accommodate requests, whether it’s for health, religious, or personal reasons.

2.Examples of Dietary Requirements to Disclose

Food allergies (e.g., nuts, gluten, dairy). Special diets (e.g., vegetarian, vegan, low-sodium, diabetic-friendly). Religious restrictions (e.g., Halal, Kosher).

3.Meal Planning

Our team will work closely with catering providers to meet disclosed dietary needs wherever possible. Guests are encouraged to inform us during booking or at least 48 hours before the safari to allow sufficient preparation time.

Wildlife Sightings Disclaimer

1.Unpredictable Nature of Wildlife

Animals in the wild move freely and are not confined to specific areas, making their sightings unpredictable. Factors such as time of day, weather, season, and the availability of food and water significantly influence animal activity and visibility.

2.Natural Habitat Experience

Safaris aim to offer an authentic experience by observing wildlife in their natural habitats rather than controlled or artificial environments. This approach allows guests to witness the true behaviors of animals but comes with the possibility of not seeing specific species.

3.Efforts to Maximize Sightings

Our experienced guides and drivers use their knowledge of animal habits, trails, and hotspots to improve the chances of sightings. Morning and evening safaris are often scheduled as these are peak activity times for many animals.

4.Rare and Elusive Animals

Some species, like leopards or sloth bears, are naturally elusive and may not appear despite thorough efforts. Guests are encouraged to appreciate the diversity of flora and fauna, even if their preferred species is not spotted. Advance notice allows us to accommodate requests, whether it’s for health, religious, or personal reasons.

5.Guest Expectations

While we strive to create a memorable experience, we emphasize that wildlife sightings are part of the adventure and not guaranteed outcomes. Guests are advised to approach the safari with an open mind, focusing on the beauty and unpredictability of nature.

Limitation of Liability

1.Personal Injuries

While we prioritize safety and follow strict protocols, participating in safaris involves inherent risks, such as uneven terrain, close proximity to wildlife, or sudden weather changes. Guests are advised to exercise caution and follow the instructions of their safari guide at all times. Wilpattu Adventure cannot be held responsible for injuries resulting from accidents, negligence, or actions outside our control during the safari.

2.Loss or Damage to Personal Property

Guests are responsible for the safety of their belongings, including cameras, phones, wallets, and other valuables. We recommend securing personal items and keeping them within sight during the safari. Wilpattu Adventure is not liable for any loss, theft, or damage to personal property during the tour, whether in vehicles, accommodations, or at any stops.

3.Insurance Recommendation

Guests are strongly encouraged to obtain travel insurance that covers medical emergencies, accidents, and property loss.

4.Wildlife Encounters

Safaris involve observing animals in their natural habitats, which can sometimes lead to unpredictable situations. While our guides are trained to manage such scenarios, Wilpattu Adventure is not liable for injuries or incidents arising from wildlife encounters.

5.Guest Responsibility

Guests are expected to follow safety guidelines, wear appropriate attire, and disclose any health conditions to minimize risks. Failure to comply with the guide's instructions or park regulations may increase risks, for which Wilpattu Adventure cannot be held accountable.

Adherence to Park Rules and Guidelines

1.Respecting Wildlife and Their Habitat

Safaris take place in protected environments where wildlife has priority. Guests must avoid any behavior that could stress or harm animals. Examples include shouting, sudden movements, or using bright lights or flash photography that could startle or disturb animals.

2.Prohibition of Littering

Littering is strictly prohibited to preserve the natural beauty of the park and prevent harm to wildlife, which may ingest or become entangled in waste. Guests are encouraged to use designated waste bins or carry their trash out of the park.

3.Maintaining Silence

Loud noises can disrupt animal behavior, scare away wildlife, and disturb the experience for other guests. Guests are expected to speak in low voices and avoid unnecessary noise, especially when near animals.

4.Staying in Designated Areas

Guests must remain within the safari vehicle unless instructed otherwise by the guide. Venturing off designated trails or areas is prohibited to protect fragile ecosystems and for guest safety.

5.Prohibition of Unauthorized Activities

Activities such as feeding wildlife, picking plants, or removing natural objects from the park are not allowed. Engaging in such behavior can disrupt the ecological balance and may result in fines or removal from the park.

6.Photography and Drones

Flash photography and drones are often restricted to avoid distressing animals and violating park regulations. Guests should check and follow the park’s photography policies.

7.Guided Compliance

Safari guides are trained to enforce park rules and ensure all activities align with conservation efforts. Guests are expected to follow their instructions at all times.

Privacy and Data Protection Policy

1.Purpose of Collecting Personal Information

Personal information is collected during the booking process to facilitate smooth operations, including: Confirming and managing safari bookings. Communicating important updates or itinerary changes. Processing payments securely. Customizing guest experiences based on preferences or special requirements.

2.Types of Information Collected

Information may include: Full name, contact details (email, phone number). Payment information (e.g., card details, transaction references). Specific preferences (e.g., dietary requirements, health conditions). Identification documents, if required for permits or legal purposes.

3.Use of Information

The information will only be used for purposes directly related to the safari experience, such as: Booking confirmations. Personalized services (e.g., accommodating dietary needs or accessibility requirements). Emergency contact in unforeseen situations.

4.No Sharing with Third Parties

Personal information will not be sold, shared, or disclosed to any third parties, except: To trusted service providers (e.g., payment gateways, accommodations) who require the information to fulfill services. When required by law, such as for legal compliance or regulatory obligations.

5.Data Security

Measures are in place to protect personal information from unauthorized access, misuse, or loss. Secure payment gateways and encryption methods ensure financial information is handled safely.

6.Retention of Information

Personal data will be retained only as long as necessary for operational purposes or as required by law. Guests can request the deletion of their personal information after their safari is completed.

7.Guest Rights

Guests have the right to: Access the personal information stored by the company. Request corrections or updates to their details. Opt out of receiving marketing communications, if applicable.

8.Transparency and Updates

Any changes to this privacy policy will be communicated to guests and updated on the company website.

Governing Law and Dispute Resolution Policy

1.Governing Law

All bookings, agreements, and transactions with Wilpattu Adventure are governed by the laws of Sri Lanka. This means any legal issues or disputes will be interpreted, enforced, and resolved in accordance with Sri Lankan law.

2.Amicable Resolution

Guests and the company are encouraged to resolve disputes amicably through open communication and mutual understanding. The first step in resolving any issue should involve direct discussions between the guest and Wilpattu Adventure’s customer service team. Both parties should aim to find a fair and satisfactory solution without resorting to legal action.

3.Escalation to Mediation or Arbitration

If amicable resolution fails, the dispute may be referred to a neutral mediator or arbitrator in Sri Lanka for resolution. Mediation or arbitration is often faster, less formal, and more cost-effective than court proceedings. Any decision reached through arbitration will be binding on both parties.

4.Legal Process

If disputes cannot be resolved through amicable or alternative means, the matter may proceed to Sri Lankan courts for adjudication.

5.Guest Responsibility

Guests are expected to raise concerns in a timely and constructive manner. Any claims must be submitted in writing, providing relevant details and evidence to support the dispute.

6.Company Responsibility

Wilpattu Adventure is committed to addressing disputes promptly and transparently, striving for a fair resolution in alignment with Sri Lankan laws and ethical practices.

7.Exclusions

This clause applies to disputes arising from terms and conditions, bookings, or services provided by Wilpattu Adventure. It does not cover personal disagreements unrelated to the company’s operations.